Paris (France) July 22, 2021
Atos today announces that it will present a Up coming-Generation Global Employee Encounter to EY, 1 of the most significant world-wide experienced providers businesses. The seven+ 12 months deal will see Atos personalize and increase the IT working experience for extra than three hundred,000 EY persons via its Proactive Encounter Middle, a crew of focused authorities, supported by state-of-the-art tooling and procedures, driving toward the highest concentrations of proactive, pre-emptive and automated worker working experience viewed in the sector to date. This new deal reinforces Atos’ position as a main enabler in the new frontier of perform and worker working experience.
The evolution to a ‘Next-Generation’ worker working experience is a progress spot in the market, pushed by new frictionless perform styles and the new technology of digitally-savvy employees that be expecting the similar degree of electronic overall flexibility at perform wherever they are.
Proactive Encounter Middle
Atos’ Proactive Encounter Middle is built to intelligently assist all worker demands by featuring an integrated omni-channel working experience with personalised and contextualised assist. Staff will be in a position to quickly obtain self-assist and digital guidance via automated and self-discovering AI chatbots. Critically, assist will be tailor-made to employees’ personal demands and preferences, applying sentiment investigation to guarantee the greatest achievable working experience is been given. As a consequence of this employees will working experience much less disruption to their Electronic providers, with most of the requests staying fulfilled mechanically and quickly.
A focused crew of data researchers, sentiment and journey analysts, as perfectly as authorities in numerous spots such as AI, information, organizational modify management, electronic adoption, and worker engagement, will perform together in true-time to react to sentiment feedback and improve the worker working experience. Atos’ data analysts will check and have an understanding of traits above time to constantly increase the overall company working experience, and to determine, tackle and finally reduce call volume.
“Each day, three hundred,000 EY persons are supporting businesses and governments to assist clear up their hardest worries as section of the EY function to develop a much better working entire world. We are focused on supplying EY persons with impressive resources, like these from Atos to assist them in supplying remarkable providers to clients,” explained Steve Krouskos, EY Global Managing Partner – Company Enablement. “We are wanting ahead to deploying this agile and responsive answer, applying transformational initiatives and new-technology systems, so we can push enhanced client and persons activities.”
“We are fired up about supporting EY to make the modify to a hugely personalised, proactive and automated ‘care’ design, which places EY persons at the centre, demonstrating the moment all over again our management position in the new frontier of perform and engaged worker working experience.” explained Elie Girard, CEO at Atos.
Leveraging its regarded expertise in Electronic Workplace Services, and as section of its Engaged Employee Encounter initiative, Atos will present a Up coming-Generation world-wide Support for EY persons across extra than a hundred and fifty international locations. This will give an everywhere, whenever treatment working experience from any machine, to present a extra productive company to employees though enabling elevated productivity.
Down load the push launch in PDF
Further more information about Engaged Employee Encounter:
To find out extra about Engaged Employee Encounter, hear to Elie Girard in Atos’ Engaged Employee Encounter event right here.
To find out extra about Atos’ eyesight for the potential of perform, browse the ‘Electronic Eyesight for Engaged Employee Encounter (EX)’
Atos is a world-wide leader in electronic transformation with one zero five,000 employees and annual profits of above € eleven billion. European number 1 in cybersecurity, cloud and high-functionality computing, the Group provides tailor-made end-to-end answers for all industries in 71 international locations. A pioneer in decarbonization providers and products and solutions, Atos is fully commited to a secure and decarbonized electronic for its clients. Atos operates below the models Atos and Atos|Syntel. Atos is a SE (Societas Europaea), mentioned on the CAC40 Paris inventory index.
The function of Atos is to assist style and design the potential of the information place. Its expertise and providers assist the growth of information, training and investigation in a multicultural solution and lead to the growth of scientific and technological excellence. Across the entire world, the Group enables its clients and employees, and associates of societies at big to reside, perform and acquire sustainably, in a harmless and secure information place. www.atos.web
Laura Fau | [email protected] | +33 6 73 64 04 18 | @laurajanefau
 Atos is regarded as a leader in Electronic Workplace Services by main analysts : Everest Group, Gartner, IDC, ISG and NelsonHall.
 Engaged Employee Encounter encompasses the most recent resources and systems, consulting capabilities, and new and current partnerships with main authorities in the discipline, all underpinned by obvious decarbonization targets. It is the most complete intersectional established of providers on the marketplace today and the only 1 which brings together each regular Electronic Workplace answers with Employee Encounter providers.