How improving patient experience through net promoter scores can improve outcomes and boost revenue

Jannie Delucca

Patient fulfillment is a metric that has garnered the interest of an increasing variety of health care corporations, and for very good explanation: The much more pleased a patient is, the much more very likely he or she is to have skilled a optimistic consequence, and optimistic results are very good for company in a reimbursement and revenue feeling. But you will find one particular aspect that could have an even larger effect on an organization’s bottom line: Patient loyalty.

As Dr. Scott Hebert pointed out, patient fulfillment and patient loyalty are two pretty distinctive matters.

Hebert, a physical therapist and director of merchandise management at Phoenix, Arizona-dependent WebPT, said in a new HIMSS20 electronic presentation that patient fulfillment knowledge can be misleading, even if the knowledge was gathered in a sturdy and systematic way.

That’s partly due to the fact of anything known as the “ceiling influence,” which is

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